IT News

This category contains 182 posts

NEW! Professional Development Courses for Faculty and Staff

Continuing this semester, the Division of IT will be offering a professional development service in the core applications of the Microsoft Office 2016 suite: Word, Excel, Outlook, OneDrive, and Skype for Business. This is your opportunity to increase your efficiency and productivity and save time by learning many of the features and functionalities of Microsoft Office. […]

Curative Analysis: ‘Own IT’ Update for February 2017

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. myWCU Connection to Personal Services:  On several occasions, faculty, staff, and students reported an error when attempting […]

IT Service of the Month: Password Management

The Division of IT provides a self-service password reset tool for faculty, staff, and student WCUids. Self-service password management allows you to manage your WCUid account should you forget your password or your password expires. Your WCUid is the username assigned by the university that ends in @wcu.edu (faculty/staff) or @catamount.wcu.edu (student). Eligibility All WCU […]

Curative Analysis: ‘Own IT’ Update for February 2017

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. myWCU Login Page Unavailable:  The C: drive on one of the web servers for myWCU filled up […]

IT Service of the Month: Accounts for Guests to Access Administrative Resources

The Division of IT creates and maintains WCUids which provide access to university computing resources such as computers, email, wireless network, files, printers, and more. Eligibility Guests, Consultants and Aramark Employees Student Workers Graduate Assistants (Non-Teaching and Non-Lab) Non-Person (A generic account for the Baseball Program, for example) Depending on the type of access being […]

NEW! Professional Development Courses for Faculty and Staff

Continuing this semester, the Division of IT will be offering a professional development service in the core applications of the Microsoft Office 2016 suite: Word, Excel, Outlook, and OneDrive. This is your opportunity to Increase your efficiency and productivity and save time by learning many of the features and functionalities of Microsoft Office. Get the training […]

IT Service of the Month: Management of IT Assets

The Division of Information Technology (DoIT) uses an inventory management system to track university owned technology assets. Additionally, whenever a qualifying asset is permanently moved, transferred to another department, traded in, missing, stolen, dismantled, or otherwise disposed, we have an Asset Inventory Control system in place. Requirements/Limitations DoIT is responsible for tracking: Computers – laptops, tablets, desktops Servers […]

Curative Analysis: ‘Own IT’ Update for November 2016

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Wireless Devices Broadcasting:  A sharp increase in wireless devices emitting signals in the residence halls is causing […]

IT Service of the Month: Scantron Support

Scantron is a computerized system used for test scoring and scanning forms. It consists of a computer, specialized scanner, and dedicated testing software. Scanning Tests Due to FERPA, faculty will be responsible for scanning their own tests. Graduate assistants working for the faculty and the college are not permitted to scan tests. Students (employed by […]

How are we doing? IT shares its metrics for July 2016 through September 2016

Internet Connection Uptime 99.98% August 11: multiple outages totaling thirty minutes, due to an upgrade of the campus routers connecting WCU to the Internet Core Network Uptime 99.89% July 9-11: 2 day, 9 hour outage in Harrill due to faulty circuit breaker July 12: 2 hours outage in Blue Ridge due to power loss July […]