Curative Analysis: ‘Own IT’ for February 2018

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Wireless connectivity:  Clients issues...

IT Service of the Month: Password Management

The Division of IT provides a self-service password reset tool for faculty, staff, and student WCUids. Self-service password management allows you to manage your WCUid account should you forget your password or your password expires. Your WCUid is the username...

Curative Analysis: ‘Own IT’ for January 2018

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Access to www.wcu.edu:  While publishing...

IT Service of the Month: Management of IT Assets

The Division of Information Technology (DoIT) uses an inventory management system to track university owned technology assets. Additionally, whenever a qualifying asset is permanently moved, transferred to another department, traded in, missing, stolen, dismantled, or...

Curative Analysis: ‘Own IT’ for November 2017′

Equitrac and Windows 10:  A recent update to Windows 10 from Microsoft is not compatible with out current version of Equitrac, resulting in printing issues for some WCU faculty and staff.  Some faculty and staff are receiving an error stating that they have no...