Craig Fowler

Welcome to DoIT News

From updates on major projects and initiatives to the professional and educational achievements of our staff, our goal is to keep you informed on how we’re working to better serve you today and in the future. We welcome your feedback. If you have a question, comment or suggestion, please contact us.

CIO Craig A. Fowler

Curative Analysis: ‘Own IT’ Update for November 2016

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Wireless Devices Broadcasting:  A sharp increase in wireless devices emitting signals in the residence halls is causing […]

IT Service of the Month: Scantron Support

Scantron is a computerized system used for test scoring and scanning forms. It consists of a computer, specialized scanner, and dedicated testing software. Scanning Tests Due to FERPA, faculty will be responsible for scanning their own tests. Graduate assistants working for the faculty and the college are not permitted to scan tests. Students (employed by […]

Information Security Awareness: Social Engineering

Ponemon Institute performed an experiment by sending a white-hat hacker into the offices of eight U.S. companies, under the guise of a temporary or part-time worker. “(I)n 88% of attempts, they were able to visually hack sensitive information from a worker’s computer screen or hard copy documents,” 63% of the time within a half hour. […]

How are we doing? IT shares its metrics for July 2016 through September 2016

Internet Connection Uptime 99.98% August 11: multiple outages totaling thirty minutes, due to an upgrade of the campus routers connecting WCU to the Internet Core Network Uptime 99.89% July 9-11: 2 day, 9 hour outage in Harrill due to faulty circuit breaker July 12: 2 hours outage in Blue Ridge due to power loss July […]

Antivirus Software Maintenance for Mac OS

On Tuesday, October 25 at 8:00 a.m., IT staff will activate a process over the campus network to remove remaining installations of the Symantec Endpoint Protection antivirus application on Macintosh computers. Antivirus tools from Microsoft are now used to protect both Windows and Macintosh university owned PCs. For protection of personally owned PCs, the Avira […]