Craig Fowler

Welcome to DoIT News

From updates on major projects and initiatives to the professional and educational achievements of our staff, our goal is to keep you informed on how we’re working to better serve you today and in the future. We welcome your feedback. If you have a question, comment or suggestion, please contact us.

CIO Craig A. Fowler

Important Note on Apple OS X ‘El Capitan’ Release

Apple has announced that Mac users can upgrade to the latest Mac operating system, OS X 10.11 El Capitan, and that El Capitan will be available from the Mac App Store as a free upgrade.  The Division of Information Technology would like to take this opportunity to remind the campus that until we know of […]

New Password Change Option for Expired Passwords

The IT Division is enabling a new password change feature that will be available to WCU faculty and staff from the shared login page of many applications (Office 365, GradesFirst, Curriculog, Qualtrics, Atomic Learning, OmniUpdate, etc.). The next time your password expires, you will be prompted to change it in order to complete the login. […]

IT Service of the Month: Wireless Access for Guests

Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is: Wireless Access for Guests   Guest wireless accounts allow visitors who are on campus for official University business to log in to the “WCU-Guest” wireless network. Accounts are time-limited and grant access to the internet with limited network […]

Solving complex problems: Root cause update June-August 2015

The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems being investigated or issues handled recently.

New Process for Phone Service Request and Outage Reporting

The WCU Phone service request system has successfully migrated to the IT Self-Service Portal at