Try our new and improved Password Reset Tool!
The Division of IT is making it easier than ever for you to recover your password if you ever forget it. We need you to do one little thing before you can use this new feature, though. Click here to register for password reset. After you register, if you ever forget...
Amazon Web Services Immersion Day
WCU’s High Performance Research Computing Services kicks off with Amazon Web Services Immersion Days on October 21 and 22. To Register, visit http://relus.com/relus-learning-labs/. During the spring of 2014, the Academic Engagement and IT Governance office performed...
IT Service of the Month: Scholarship Technology Consultation
The department of Academic Engagement and IT Governance (AEITG) is responsible for engaging with faculty at Western Carolina University to ensure their technology needs are met. Research projects and creative works will often have a technology component (for example,...
Important Note on Apple OS X ‘El Capitan’ Release
Apple has announced that Mac users can upgrade to the latest Mac operating system, OS X 10.11 El Capitan, and that El Capitan will be available from the Mac App Store as a free upgrade. The Division of Information Technology would like to take this opportunity to...
New Password Change Option for Expired Passwords
The IT Division is enabling a new password change feature that will be available to WCU faculty and staff from the shared login page of many applications (Office 365, GradesFirst, Curriculog, Qualtrics, Atomic Learning, OmniUpdate, etc.). The next time your password...
Solving complex problems: Root cause update June-August 2015
The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems being investigated or issues handled recently.
New Process for Phone Service Request and Outage Reporting
The WCU Phone service request system has successfully migrated to the IT Self-Service Portal at http://help.wcu.edu.
IT Service of the Month: Physical Computer Security
Each month, IT hi-lights a service. This month’s service is Physical Computer Security.
WCU Phone Services Request System Changes: August 3
IT has been working on a project to transition the current phone services request system …
IT Service of the Month: Multi-factor Authentication
Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is Microsoft Multi-factor Authentication (MMFA).