Division of IT receives global recognition
For the second year in a row, WCU IT has been recognized by HDI (The Help Desk Institute) as one of the Elite 50 for Customer Satisfaction…
Solving Complex Problems: Root Cause Update for February 2014
The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems being investigated or issues handled in February.
How Are We doing? IT Shares its Metrics for November through January
Each quarter the Division of Information Technology shares its performance metrics with our university colleagues and students.
IT Service of The Month: Blue Coat Proxy Client
Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is: Blue Coat Proxy Client.
IT Service of the Month: VPN (Virtual Private Network)
The Virtual Private Network (VPN) allows faculty and staff to access on-campus resources from off-campus.
Solving Complex Problems: Root Cause Update December 2013/January 2014
The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems we have handled in the last two months.
IT Service of the Month: Presentation/Conference and Event Support
Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is:
Presentation / Conference & Event Support
Important changes ahead in naming webpages
We will be removing the 10,000 #.asp pages that are serving as redirects on April 1, 2014.
Tell us how to contact you in an emergency
In an ongoing effort to improve Emergency Notification to the WCU campus community, the Office of Emergency Services in partnership with the Division of IT has developed a new process for students, staff, and faculty to enroll and update cellular phone contact information used to send text and/or voice messages to them in an emergency.
Repair tool instructions available for Microsoft Outlook
Some users may need to have their Outlook client repaired after the mailbox is moved from the old system to the new one. Steps to run the Outlook Repair Tool are available in this article.